WINTER BLUES SALE · UP TO 75% OFF SELECT MERCHANDISE

FAQ

Welcome to Lola Blu Boutique, lovelies!

We want your shopping experience to be enjoyable and relaxing! Here is our collection of answers to frequently asked questions:

What is your shipping policy?

Free shipping on all orders over $50! Orders under $50 will incur an $8.00 flat rate shipping charge.

Your Lola Blu package will be on its way to your door within 3-5 days of being ordered.

Depending upon the shipping method chosen at checkout, it may take up to 10 business days to receive your order. 

Tracking information will be made available to you via email.

Once a package has been received by the delivery service, it is the customer’s responsibility to track the package. Lola Blu cannot contact the delivery service on the customer's behalf or be responsible in any way for lost, stolen, damaged, or missing packages.

Items can also be picked up during store hours at our storefront:
 
6350 Cornell Avenue
Indianapolis, Indiana 46220
 

Can I return my purchase? How?

If your item(s) are incorrect or damaged, please contact us within five days of receiving the package so we can remedy the issue. 

Items* must be returned within 15 days of in-store purchase or receipt of package. Item(s) must adhere to our return guidelines below:

*sale items, hats, candles, jewelry, beauty products, and accessories are FINAL SALE

Return Guidelines

To receive store credit for your return, the item(s) must:

♥︎ be unworn and unwashed
♥︎ be free of odors and/or stains
♥︎ still have original tags attached
♥︎ be shipped or dropped off to our storefront and received within 15 days of customer receipt.
 

Store credit will not be given for returns that do not adhere to the above Return Guidelines.

Give us a ring or shoot us an email to start a return.

Please allow 2-3 business days for your return to be processed. All returns are issued as store credit in the full amount of the purchase (including tax).

Can I cancel an order?

Once an order has been placed, the order cannot be cancelled. Please call with any questions.

Do you have a sizing chart?

We carry a variety of brands that suit all sorts of shapes and sizes. Given the fluctuation in sizing across brands, we’re unable to provide a store-wide sizing chart. You can find details for each item in the product description. If our model information and product descriptions aren’t enough - please give us a call for more details.

Still have questions?

Can’t find the answer you’re looking for? Feel free to reach out to us directly: